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Snapps Support

DYNAMIC PUBLISHING ENGINE

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See some common questions and answers below, or browse the Help Center for detailed documentation. 

Frequently Asked Questions

  • Is Snapps secure?

    Snapps servers are equipped with malware protection and intrusion detection systems.


    Central patch management is conducted on a regular basis by AWS for security related updates to ensure known security issues cannot be used to gain unauthorized access to systems and data.


    Snapps has server locations across the globe.  So, if a site goes down in Virginia, we've got automatic backups in other sites that allow Snapps to maintain our uptime guarantee.  Additionally, Snapps has the ability to restore the database state and data to any point in time in the past 14 days, and our system performs periodic database snapshots via RDS API.



    Snapps will not provide user account related information unless proper verification of the identity of the account owner is established.

  • How does hosting work with Snapps?

    All of your Snapps sites are hosted on AWS and use our CloudFront CDN with a 99.99% uptime guarantee. So you get the best the industry has to offer, on every single site, at no additional cost or hassle.

  • How much does Snapps cost?

    View the most current pricing and packages available on the Snapps pricing on our main site.

  • Can I migrate an existing site to Snapps?

    While you cannot automatically transfer a site into Snapps, we do have a couple of options to help you move your site from another platform into Snapps.


    Migration Help: If you are looking to move multiple sites over to Snapps, Contact Our Migrations Team for assistance.

  • How do I set a custom domain on my sites?

    First, you'll need to purchase a domain from any registrar that sells domains.


    Consider searching for the perfect url from Snapps Domains at www.snappsdomains.com and then follow the instructions in this support article to connect your site to your new domain.

  • Can Snapps build sites for me (and my clients)?

    Currently our D4U Service is offline but check back soon! 


    While Snapps is built to make the design & publishing process fast & easy, we understand your time may be better spent completely outsourcing the build process.

  • Is Snapps available on mobile?

    While the Snapps editor is available on mobile with limited functionality, we recommend any heavy lifting and site updates to be done on a laptop or desktop computer.

  • I can't find what I'm looking for. Can you help?

    Our Support staff is available to answer all of your questions.  Reach out to us!

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