Support Articles
If you are not able to receive any form submissions that are being sent using the Contact Form widget, most likely it is because our mail is being filtered as spam on your email server.
If you do not receive emails from Website Builder, check your spam folder. If you still do not see the email, make sure to white list the IP 167.89.22.215 in your email provider's settings.
Note
This checklist only applies to contact forms built using the Contact Form widget.
Checklist
Note
If your contact form still does not work after running through the troubleshooting checklist, contact your email provider to look into why our contact form email submissions are not being received.
If it is working on another page on your mobile site but not the page it is meant to work on, that usually means there is a custom script interfering with your contact form working. Either reset the page or check your page for any custom scripts that might be causing this issue.
Contact Form Not Submitting Data
If your contact form is not submitting data, and you have reCAPTCHA on for the form with position set to button left icon or button right icon, you need to turn off quick navigation. To turn off quick navigation:
For more information, see Header HTML.