Go Live, Publish, and Set Up Your Domain

Your site's domain is like its street address; it lets other people find it. Setting up your site domain is very important as it allows people to visit your sites. While our site builder does not host your domains, you can purchase a domain and connect it to your published site by creating a CNAME and two A records in your DNS settings.

Go Live

Taking your site live requires publishing your site, setting up your domain, and setting up your domain through your domain host.

Publish a Site

An active subscription plan is required to publish a site. Publishing is a subscription-based service, so a site cannot be published while the account has no active plan. To publish your site:

1. In your editor, on the top right, click Publish. If your site was previously published, click Republish.
2. When the payment page appears, select a subscription plan and continue.

If publishing fails because there is no active plan, go to Account Settings > Subscription, add a plan, and then try publishing again.

Set up a Domain

After a site is published, you are prompted to select from one of the following three domain options:

After a site is published, you are prompted to select from one of the following three domain options:

• Default Domain. This is a domain hosted by Website Builder, and is not good for your site’s SEO. The URL will be a subdomain of Website Builder’s with your custom naming. You may use the original default domain.
• Purchase a new domain for your site. Purchase a domain from Google Domains or Hover. When you type your domain into the field, a menu appears with suggestions. This domain will already be set up to work with Website Builder. For more detailed instructions, see Purchase a Custom Domain.

Use a domain you already own. When searching for an existing domain, enter the domain without www at the beginning (for example, example.com). Including www in the search can return no results. After selecting the domain, use the domain's www version when completing the domain setup, as described below. If you choose to use your own domain, continue to Go Live. Publish. and Set Up Your Domain.

To move an existing custom domain from one Snapps site to another, first open the old site in the editor and go to Settings > Site Domain > Change domain URL. Choose a default domain to unassign the custom domain. Then open the new site and assign the custom domain to it.

For an existing Namecheap domain, after publishing, open the site editor and go to Settings > Site URL > Change site URL, then enter your custom domain URL with www (for example, www.example.com). In Namecheap, open the domain's Advanced DNS settings and add:

• CNAME — Host: www; Value: s.``multiscreensite.com
• A — Host: @; Value: 35.172.94.1
• A — Host: @; Value: 100.24.208.97

Remove any other A records for @, because they can conflict with these records. DNS changes can take up to 48 hours to propagate.

Note: To change your domain at any time after publishing the site, in the left panel, click Settings, Site URL, and then click Change site URL.

Set up your Domain in your Domain Host

If you chose to use the Default Domain or to Purchase a new domain for your site, you do not need to set up your domain with your domain host.

After setting up your domain in Website Builder, you must set up your DNS settings through your domain host. In order to do this, you will need admin access to the domain which you intend to use. In your domain host, open the domain's DNS management page and create two A records and a CNAME record.

Note: Some domain hosts will not allow you to set up multiple records for the @ domain. If this is the case for your domain host, simply add one record for the @ domain and include both IP addresses. Remove any other A records for the root domain (@), because they can conflict with the Snapps records.

Use the following information for the CNAME record and A records:

CNAME

• Host. www
• Points to. s.multiscreensite.com

A Records

• First A Record:
• Host/Alias. @ ****
• Target/Destination. 35.172.94.1
• Second A Record:
• Host/Alias@
• Target/Destination. 100.24.208.97

Two A Records are used for server balance and redundancy.

Keep Google Workspace email working

If your domain uses Google Workspace email, update only the website DNS records above at your domain host:

• CNAME: www → s.``multiscreensite.com
• A: @ → 35.172.94.1
• A: @ → 100.24.208.97

Leave the Google Workspace MX records unchanged. Do not replace all DNS records with Snapps records; changing the MX records can stop email delivery. The same applies when managing DNS through a registrar such as Namecheap or Squarespace.

Note: If you previously took your site live with instructions involving a 301 Redirect and CNAME, you will need to re-create your SSL certificate. For more information, see Add SSL or HTTPS. In addition, you will need to remove the previous settings for the 301 Redirect.

Examples

The following is an example from Google Domains, in which they use one A record with two IP addresses:

The following is an example from GoDaddy, in which they use two A records (one for each IP):

Note

Most domain hosts have instructions on creating CNAME records and A records in their help center. If you cannot find this information, you must contact your domain host.

Troubleshooting

A website can appear down for one person while loading correctly for others. First, compare the affected user's result with another user's result. If the site works for others, the issue may be specific to the affected user's DNS resolution, network, VPN, firewall, or security filters rather than the site itself. For example, a corporate firewall or VPN may block a site as unsafe or require it to be whitelisted. Ask the affected user or their organization for the specific block reason and, when applicable, the relevant IP addresses or allowlist requirements.

CNAME and A records can take up to 48 hours to propagate, so your site will not usually show up immediately. If your site still is not showing up after 48 hours, something is probably wrong. To figure out what is going on:

1. Go to https://www.whatsmydns.net/ and select either CNAME or A from the drop-down menu.

• For CNAME, complete the field using your whole URL (for example, www.example.com).
• For the A Record, complete the field using the naked domain (for example, example.com).

2. If you see red Xs, or do not see the correct host to the right of each location, this means that either the CNAME or A record was not set up correctly or the domain host is not propagating.
3. Ensure the CNAME and A records are set up with the correct values listed above.
4. If everything is set up correctly and you have waited 48 hours, but your site is not showing, please contact your domain host for more information.
5. If you see green check marks and the correct host name, your CNAME and A records have been set up successfully. This confirms the DNS connection; also verify that the domain is registered with a registrar. A domain lookup such as WHOIS can show whether the domain is registered. If the lookup says the domain is available, it has not been registered and cannot connect to the site until it is purchased and registered.

Common Errors

Your Domain is Not Set Up Correctly

This error means either that:

1. Your domain is not set up and/or propagated appropriately.

• To resolve this, please make sure you have followed the steps in this article and wait up to 24 hours.

1. We are expecting a different domain name.

• To resolve this, make sure that the site URL in this interface has a www before it.

Domain Already In Use

This error means that another site in our system is using this domain. To resolve this, if another site in your account uses this domain, go edit that site and change its assigned domain. If no other sites in your account use this domain, please:

1. Log in to your domain host and create a TXT record with the name value 'domainverification' and have its text value be 'proofofdomainXX-XX-XX' (where XX-XX-XX is the date). This will demonstrate that the domain's owner (you) is requesting the change.
2. Contact our support team to explain the problem so that we can free up the domain for your use.

Still Need Help?

Our support team is available 18 hours a day, 5 days a week for any questions between 12:00 AM - 6:00 PM PST. Click the Help button in the lower right corner to contact support. A support agent will respond to your ticket as soon as possible.

Updated on: 09/03/2026